Access to the Uplay application on ALL platforms will be disabled for the time being. As such, this will have the following impacts:
Completing Actions and redeeming Rewards will not be synchronized to Uplay until services are back up.
Uplay Win for AC Initiates will not be accessible.
Please note that none of the above will affect your gameplay. During this time, Uplay Account Creation will also remain fully functional across all platforms.
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Uplay Services
Uplay Actions & Rewards are not accurately listed as completed WORKING ON IT
Uplay Units do not appear as credited at the moment WORKING ON IT
Uplay Win Program is not functional WORKING ON IT
Uplay is experiencing intermittent connection issues WORKING ON IT
- Some Unite Program Rewards are not redeemable (comic book & soundtrack) WORKING ON IT
- Ubi-collectibles codes might be invalid when redeemed on
WORKING ON IT WORKAROUND BELOW
What to do until this is fixed?
Please ask a question on our Support site support.ubi.com after login and choosing your platform so our support staff can provide help
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Companion App
Progression reset bug WORKING ON IT
Connectivity issues: WORKING ON IT
“Lost Assassins” bug: if the player started to play on companion 1st, then sync up on a console, player may lose all his assassin’s in his companion Nomad Brotherhood. WORKING ON IT
Some app crashes on devices not officially supported WORKAROUND BELOW
​Check if your phone is supported for the companion app: FAQ published on Ubi Blog including list of officially supported devices:
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Initiates
Players cannot access the Assassin's Creed Initiates website FIXED
Legacy synched data is not showing properly WORKING ON IT
Player get an error message when trying to redeem chests WORKING ON IT